�The research shows a huge opportunity to deflect customer care to lower-cost, social media channels and to increase Net Promoter Score and positive word-of-mouth visibilty,� said Rebecca Prudhomme, vice president for product and solution marketing at Amdocs. �When people take to Twitter or Facebook to ask questions or, worse yet, complain about their service provider, that's an … 10 of the Best Quotes from the Mobile Retail Summit. June 6, 2014 – 0 Comment …..
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Half of Consumers Prefer Social Media for Customer Service …
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